Refunds and Returns

We hope that you will be delighted with your purchase, however, should you wish to return anything purchased from Damsel in a Dress online we will be happy to refund an item, provided it is in a re-saleable condition. Returns of full price items should be made within 28 days of purchase, whilst sale items should be returned within 14 days of receipt of the last item in your order.

For hygiene reasons we are unable to refund or exchange earrings for pierced ears.

All purchases must be returned in their original condition and be unmarked. Items do not have to be returned in their original packaging, but should be returned in a suitable parcel or package, keeping the item(s) safe from any possible damage.

If you consider there to be a shortage in your order, please contact us within 14 days of receipt of your order so that we can rectify your order appropriately.

The refund of any money received from you will be made using the same method of payment originally used when placing your order. In the cases of incorrect, damaged or faulty goods, if we agreed to send you a replacement product, the delivery charge for a replacement to be sent out, will not be charged.

Returns Process
To return an item, you must return them with all their tickets and labels attached. Item(s) should be returned in their original packaging, or in a suitable parcel or package, keeping the item(s) safe from any damage.

By Post
All products purchased from Damsel in a Dress must be returned to our warehouse using the returns label supplied to you with your order:

  • Tear off the bottom section of the Dispatch Note received with the goods and affix to the front of your parcel
  • Take the parcel to your nearest Post Office
  • You will be issued with a receipt, which should be retained until the refund has been processed
  • Please allow up to 10 working days for your parcel to be delivered back to our warehouse, your return will then be processed within 5 working days

Cancelling your order
If you would like to cancel your order before we have dispatched it from our distribution centre then please email us on customer.services@damselinadress.co.uk 

If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund.